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Sitel Group today announced it has been named a Finalist in the Contact Center or Customer Service Outsourcing Provider of the Year and the Contact Center of the Year.
Artificial intelligence (AI), data collection and delivering an omnichannel customer experience (CX) were top of the agenda at this year’s big Retail show.
The 2018 Microsoft State of Global Customer Service Report shows customers are as demanding as ever but they still place a premium on good customer service.
Martin Wilkinson-Brown’s promotion follows the leading customer experience company’s continued growth and strong business momentum.
The New Year is less than a month old, but 2019 is already shaping up to be the year voice assistants go mainstream.
As cars move towards full autonomy, carmakers need to move towards an end-to-end customer experience (CX) to serve their customers when everyone travelling is a passenger.
Sitel Group is a featured sponsor of the Experience This! show for several segments of Season 2 and continuing into Season 3, culminating in a live podcast at Sitel Group’s annual customer event in April in Fort Lauderdale.
According to the 2018 Forrester U.S. Health Insurers Customer Experience Index, is because too many companies in the sector aren’t focusing on the biggest driver of customer experience (CX) – emotion.
Sitel Chennai has been deeply affected by this tragedy and, as when the floods hit Kerala, we’ve been doing what we can to help the community return to some sense of normality.