Laurent Uberti, Founder, President and Chief Executive Officer (CEO) of Sitel Group, leads the group’s Global Executive Team. Sitel Group, which was founded a year after Groupe Acticall acquired Sitel Worldwide Corporation, successfully combined the DNA of both companies with Sitel’s 30 years of proven experience, expansive global footprint and unrivaled client diversity and Acticall’s entrepreneurial mindset, focus on innovation and digital vision.
As a founder, shareholder and president of Groupe Acticall, Laurent worked closely with the Sitel leadership team after the acquisition to combine the two organizations and continue to transform the customer experience management industry.
In December 2016, Laurent was named president and CEO of Sitel after holding the role of Executive Chairman of the Board since January 2016. Prior to completing the acquisition of Sitel by Groupe Acticall in September 2015, he co-founded the French start-up Groupe Acticall in France more than 20 years ago. At Groupe Acticall, he was responsible for strategic growth and expansion. With his entrepreneurial mindset, Laurent steadily developed the company over the years and in 2004, Groupe Acticall acquired Vitalicom, a company five times its size and its first strategic acquisition. In 2010, the company started its international and diversified expansion in creating subsidiaries in four areas: IT solutions & apps, digital, consulting and training.
For nearly 10 years, Laurent was President of the French Contact Center Professional Association. He is a graduate of SKEMA Business School Sophia Antipolis in France.