Jay Berg, Country Director Netherlands shares why “WOW” moments should be expected when executing customer experience engagements correctly.
Arnaud de Lacoste, Chief Marketing & Innovations Officer, Sitel, discusses how Robots will not replace humans, but enhance their work!
Kathleen Banashak, Global Client Services, Sitel, shares the difference between Customer Effort and NPS and how each can affect the customer experience.
Sitel Group is a Top 4 global player in customer relations with expertise in Sales Acquisition, Customer Loyalty, Back-Office Management, Technical Support and Crisis Management.
Follow the leader: