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Craig Reines, Chief Operations Officer APAC at Sitel Group, discusses how Offshoring can help companies stay competitive and improve the customer experience.
In this episode, Kathleen Banashak, Global Client Services at Sitel Group, discusses Voice of the Agent and how it can enhance and supplement Voice of the Customer.
Jean Baptiste Ranvier, Digital Strategist at The Social Client, talks about the role of self-care communities in creating a better customer experience.
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