A research report aligning enterprise requirements and provider capabilities.

Sitel Group recognized by Information Services Group (ISG) as a leader in three quadrants in ISG’s Global Contact Center / Customer Experience Services Archetype Report.

The report measured the capabilities of contact center service providers and their abilities to address the requirements of four typical, frequently encountered categories (archetypes) of enterprise buyers.

Sitel Group’s key differentiators and reasons for being named a leader included the global company’s strengths such as robust investment plans to amplify cognitive capabilities; an understanding of the social client, diverse customer experience (CX) and digital capabilities; and an emphasis on innovation.

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