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Recent posts

The Race for Customer Loyalty:
2021 CX Trends

The pandemic has been the driving force behind new consumer trends that are already reshaping the way customers expect to…

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Sitel Group® is Recognized as a Leader by ISG in AI & Analytics and Digital Operations

Published in September 2020, the ISG Provider Lens™ Contact Center – Customer Experience Services Report is a research report comparing…

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COVID-19: the CX Impact

Our COVID-19: the CX Impact study combines findings from surveys we commissioned (in the U.S. and the U.K.) both before…

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Making the Case for Customer Care in Nicaragua

Why there? Why now? This Market Brief explores the advantages of outsourcing customer management services from Nicaragua. Readers will understand…

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