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Future of Work and Employee Learning

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The Intersection of L&D and the Employee Experience.

Sitel Group’s survey was conducted to understand U.S. employee perceptions of the future of work — uncovering themes related to hiring, recruiting, learning and development, skills gap and more.

In this report, you’ll learn about:

  • How employees perceive and respond to L&D programs
  • How the employee experience (EX) affects the customer experience (CX)
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