Future of Work and Employee Learning

The Intersection of L&D and the Employee Experience.

Sitel Group’s survey was conducted to understand U.S. employee perceptions of the future of work — uncovering themes related to hiring, recruiting, learning and development, skills gap and more.

In this report, you’ll learn about:

How employees perceive and respond to L&D programs
How the employee experience (EX) affects the customer experience (CX)

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Sitel Group® is Recognized as a Leader by ISG in AI & Analytics and Digital Operations

Published in September 2020, the ISG Provider Lens™ Contact Center – Customer Experience Services Report is a research report comparing…

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Sitel Group® is Recognized by ISG as the Leading Provider for Automation, Digital and CX Services

Published in September 2020, the ISG Provider Lens™ Contact Center – Customer Experience Services Archetype Report is a research report…

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COVID-19: the CX Impact

Our COVID-19: the CX Impact study combines findings from surveys we commissioned (in the U.S. and the U.K.) both before…

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