All Reports

Future of Work and Employee Learning

The Intersection of L&D and the Employee Experience.

Sitel Group’s survey was conducted to understand U.S. employee perceptions of the future of work — uncovering themes related to hiring, recruiting, learning and development, skills gap and more.

In this report, you’ll learn about:

  • How employees perceive and respond to L&D programs
  • How the employee experience (EX) affects the customer experience (CX)
    Share on
Download our Report
Recent posts

Making the Case for Customer Care in Nicaragua

Why there? Why now? This Market Brief explores the advantages of outsourcing customer management services from Nicaragua. Readers will understand…

READ ON

Sitel Group x CallMiner: Preventing Fraud & Preserving CX with AI

Making a case for the use of artificial intelligence in brands’ customer experience programs. In observance of International Fraud Awareness…

READ ON

Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019

Sitel Group named Leader by Everest Group for 7th consecutive year. Key takeaways from the report: “Sitel has invested in…

READ ON

Sitel Group Has Been Named a Market Leader

A research report aligning enterprise requirements and provider capabilities. Sitel Group recognized by Information Services Group (ISG) as a leader…

READ ON