Arnaud de Lacoste, Chief Marketing & Innovations Officer, Sitel, discusses how Robots will not replace humans, but enhance their work!
Sitel Group is a Top 4 global player in customer relations with expertise in Sales Acquisition, Customer Loyalty, Back-Office Management, Technical Support and Crisis Management.
Arnaud de Lacoste, Chief Marketing and Ventures Officer of Sitel, kicked off the 2017 European Customer Day by tackling Artificial Intelligence and the related challenges for the Customer Experience industry.
Pete Weaklend, SVP, Global Solutions & Innovation shares ways to identify the right situations to introduce automation into your customer’s journey and when to keep their contacts with an agent.
Marcy Payne, Vice President Operations – Work@Home Solutions™ talks about how Sitel Group is using “gamification” to drive employee engagement, motivation and learning.
Jay Berg, Country Director Netherlands shares why “WOW” moments should be expected when executing customer experience engagements correctly.
A leading publisher of major periodicals with more than 2.6 million subscribers anticipated their focus on digital and mobile due to declining print subscriber revenue.
AccorHotels, a French multinational hotel group, part of the CAC 40 index, wanted to use digital to moderate and enhance their e-reputation to make their customer-centric vision a reality.
With the travel industry’s disruption and Royal Air Maroc undergoing a restructuring, the client desired a revolution of their customer experiences. With nearly 3,500 agents in 49 countries…
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