NPS scores across the multi-provider enterprise were lower than desired. Sitel Group collaborated with our digital TV partner and set some aggressive goals — increase NPS scores and go above and beyond to create exceptional experiences for every customer.
Sitel Group created a tailored 5-point plan to achieve the client’s goals across the multi-channel environment.
NPS score improved by 90%
Quarter-over-quarter continuous improvement
6-month interval improvement
NPS score improvement