One of the world’s leading providers of digital television entertainment services with 32 million customers in the U.S. and Latin America.
NPS scores across the multi-provider enterprise were lower than desired. Sitel Group collaborated with our digital TV partner and set some aggressive goals — increase NPS scores and go above and beyond to create exceptional experiences for every customer.
Sitel Group created a tailored 5-point plan to achieve the client’s goals across the multi-channel environment.
To be the leading partner in driving NPS results
Advocate for customers and deliver “WOW” experiences
Road Shows – coach, QA & site leadership
Elite Four Campaign – focus on training/coaching behaviors that impact customer loyalty