MIAMIFeb. 26, 2019 — Sitel Group, one of the largest customer experience management companies in the world, today announced it has won multiple awards in the 13th Annual Stevie® Awards for Sales & Customer Service. Sitel Group was among hundreds of finalists from organizations across the globe and has been recognized with placements in the following categories:

  • Customer Service or Call Center Training Practice of the Year – Gold Stevie® winner: Learning Tribes: Learning Experience Echo-System.
  • Customer Service Training Team of the Year – All Other Industries – Bronze Stevie® winner: Learning Tribes: Learning Like Tribes. A true story.
  • Contact Center or Customer Service Outsourcing Provider of the Year – Bronze Stevie® winner: Sitel Group: The Employee Experience is the Customer Experience.
  • Contact Center of the Year (Over 100 Seats) – Other Service Industries – Bronze Stevie® Winner: Sitel Group: Sitel Nicaragua Exceeds Performance Expectations Through Trust and Communication.

“We are honored to have been recognized in four categories at the 13th Annual Stevie® Awards for Sales & Customer Service awards gala,” said Martin Wilkinson-Brown, Chief Marketing Officer at Sitel Group. “We recognize the best customer experiences start with our people and are committed to continue elevating our employee experience in ways that also benefit our clients.”

More than 2,700 nominations – from organizations of all sizes and in virtually every industry across 45 nations – were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

“I am so proud that Learning Tribes and Sitel Group were among the winners at this year’s Stevie® Awards,” said Philippe Riveron, Chief Ventures Officer, Sitel Group. “For Learning Tribes to win both a gold and a bronze is so validating to us that we are truly making an impact in the Learning & Development industry to develop people skills to support those in front of the customers delivering amazing customer experiences. And, for Sitel Group to place bronze in two contact center categories is a testament to our mission of providing top notch customer experience solutions and service for our clients around the world.”

Details about the Stevie Awards for Sales & Customer Service and the list of  winners in all categories are available at https://stevieawards.com/sales.


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