Madrid, October 10th 2018. Sitel Group was awarded with the CRC Oro Gold Award for the best Outsourcer 2018. Additionally, Sitel Group received the CRC Oro Award to the best Inbound Sales campaign as well as the best Help-Desk campaign for its service for HP DesignJet.
Laurent Uberti, Sitel Group’s CEO, received the award, along with Esmeralda Mingo, General Manager Sitel Ibérica, and the rest of the Sitel Group team in Spain in a ceremony celebrated on October 9th at the Wanda Metropolitano Stadium, within the framework of the 21st Expo Customer Relationship, a key event for companies of outsourcing services industry.
Esmeralda Mingo commented: “This award recognizes the outstanding accomplishments of Sitel Group in Spain this year thanks to the reinforcement of our operations as well as the growth of the company thanks to new clients”.
CRC Gold Awards are organized by the Spanish Association of Experts in Customer Relationship (AEERC), with the collaboration of IZO and IFAES. This award recognizes the excellence of companies through a comprehensive audit in which quality metrics are evaluated, strategy and vision of each company, people management and management of each operation and the technology implemented.