MIAMI — October 23, 2018 —Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced it has been named the winner of the “Work Hard, Play Hard” CC Award at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange.
Brands and Business Process Outsourcers (BPOs) from around the world competed in the “Work Hard, Play Hard” category by submitting a 90-second video highlighting what makes their contact center culture special. A panel of judges comprised of experts from the contact center industry, Frost & Sullivan research analysts and event participants voted Sitel Group as the winner of this award.
“We are thrilled to win the Frost & Sullivan Customer Contact West CC Award,” said John Thompson, Vice President of Business Development at Sitel Group. “We are proud of Sitel Group’s positive and people-focused company culture and it’s an honor to be recognized with such a distinguished industry award – especially one that showcases our people.
The CC Awards are the “People’s Choice Awards” of the customer service industry, rewarding excellence and outstanding achievement among practitioners and service providers across a broad range of categories. To watch the winning video by Sitel Group, click here.
About Sitel Group
Sitel Group is one of the largest customer experience management companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 25 countries.