MIAMI, FL—October 24—Sitel Group, one of the largest customer experience (CX) management companies in the world, announces their executive participation in LISTEN 2018, CallMiner’s annual conference for customer engagement analytics – held this week in Clearwater, Florida.

As a leader and innovator in the customer experience (CX) space, several Sitel Group executives and thought leaders are speaking at the event, including:

  • Olivier Camino, Founder and Global Chief Operating Officer (COO), is delivering a keynote on Thursday, October 25, offering Sitel Group’s perspective and insight on “The Future of CX” and addressing how to leverage digital recruitment and retention tactics to attract top talent and engage employees.
  • Rosemary Bennett, SVP of Strategic Accounts, is a co-presenter on an advanced analyst session with Emily Deragon of SiriusXM, focusing on “Decreasing the Customer Effort through Analytics.” Bennett will highlight how Sitel Group leverages engagement analytics to measure customer effort based on language indicators within conversations occurring between agents and customers. Specifically, Bennett will focus on the importance of using the right insights, like customer effort score, to educate leaders who make the decisions impacting the business. Her session will be held on Wednesday, October 24.
  • Sathish Vijayakumar, VP of Operations for the Philippines, is on a panel with leaders from Kelsey-Seybold Clinic and Sirius XM, addressing “Best Practices Leveraging Speech Analytics to Build Your Center of Excellence.” This round-table discussion on Wednesday, October 24 brings together key stakeholders to share how they have constructed their speech analytics program to support the overarching philosophical approach to “Centers of Excellence” to servicing other units and teams within their organizations.
  • Géraud Mazel, VP of Innovation, will host a demo session in the Demo Theatre on Thursday, October 25 on “The Power of the Platform: Integrating Innovation Into Your Operational CX Strategy.” Mazel will provide insight on how Sitel Group, as a platform provider of end-to-end CX solutions, helps organizations harness the power of disruptive technology and innovation by cracking the code of operational deployment.

As a platinum sponsor of LISTEN 2018, Sitel Group is also a featured exhibitor, providing a chance for attendees to connect with leaders in customer experience management and learn more about Sitel Group’s capabilities and advancements in technology which are impacting the CX landscape.

About Sitel Group
Sitel Group is one of the largest customer experience management companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 25 countries.

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