Miami, Florida – June 28, 2017 – Sitel, the global group of innovative services redefining customer experience management, was given an Honorable Mention for the Best Outsourcer of the Year Award at the 18th Annual Contact Center Week Conference in Las Vegas on June 27.
The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and executives who have made a commitment to driving superior contact center and customer experience (CX) performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
Arnaud de Lacoste, Chief Marketing & Ventures Officer of Sitel; Shirley Loebsack, Head of Global Marketing & Communications at Sitel; and Gordon White, General Manager Americas at The Social Client attended the conference and accepted the award on behalf of the company.
“Congratulations to all of the winners and finalists of the CCW Excellence Awards,” said de Lacoste. “It is clear from the caliber of industry leaders in attendance and our collective dedication to enhancing the customer journey through next generation that technology sets a new standard for customer experience and digital transformation. We look forward to all of the new innovations ahead for our industry.”
IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit www.iqpc.com.
About Sitel Group
Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Innso, Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. For more information, visit sitel.com.
About Sitel Group
Sitel Group collaborates with some of the best-known global brands to harness the industry’s transformation and help consistently deliver outstanding customer experiences. Sitel Group is one of the world’s leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. For more information, visit sitel.com.