MIAMI, FL — January 9, 2019 —Sitel Group, one of the largest customer experience management companies in the world, announced today that Martin Wilkinson-Brown has been promoted to Chief Marketing Officer.
Martin was most recently the Vice President of Global Marketing and Communications and will continue leading the team in his new role. Since joining Sitel Group more than 17 years ago, he has held numerous roles within the company and his skills and expertise span an array of areas including Operations, Learning & Development and more. Under his lead, the company has been recognized by multiple industry leaders and organizations including being named a Leader by Everest Group in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018 and the IAOP 2018 Global Outsourcing 100 List.
“I am thrilled to be Sitel Group’s Chief Marketing Officer and I look forward to leading our marketing and communications teams around the world,” said Martin. “After taking an outbound sales agent role more than 17 years ago, I never imagined it would lead to such a fulfilling and exciting career – but I am so thankful it did. I am grateful for the mentors and coaches who helped me along my journey and I hope to inspire my teams in the same way my mentors have. I’m passionate about Sitel Group and how we are changing the industry – one experience at a time.”
In his new role, Martin leads the Global Marketing and Communications teams and drives global marketing strategies to enhance the group’s CX and BPO programs and go-to-market offers.
“Martin has a deep history with our group and with his operational background, he understands the industry and our customers,” said Laurent Uberti, President, CEO and founding partner, Sitel Group. “Over the course of his career, Martin has been a leader, an extremely smart and talented worker and above all he brings a unique and creative way of thinking about marketing. I look forward to all the accomplishments he has this year and beyond. Our company is lucky to have a leader like him.”
About Sitel Group
Sitel Group is one of the largest customer experience management companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital customer experience, training and talent management, technology and innovation and consulting and analytics solutions.
With subsidiaries such as Sitel, TSC, Learning Tribes, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.