Miami,FL — April 18, 2017— Sitel, one of the world’s leaders of customer experience management, has partnered with Workplace by Facebook. This partnership has been announced during Facebook 2017 F8 Conference.
Workplace by Facebook is an easy-to-use, secure, and mobile-first collaboration platform that helps organizations get more done. The platform helps Sitel’s associates build a more productive, efficient and collaborative workplace to strengthen productivity, co-creation and engagement, but also to enhance communication and increase agility among multiple, cross-geographic teams. The Social Client, a company of Sitel Group specialized in Digital and Social marketing consulting, contributed its expertise to support the whole deployment process at the group.
Arnaud de Lacoste, CMO, said, “Sitel Group has been an early adopter of social media as a channel to combine comprehensive customer care capabilities and unparalleled digital and technology expertise across industries. Today, we are thrilled to announce the deployment of Workplace by Facebook, which will allow us to make better, faster decisions and for all our management within Sitel Group to foster open and active communication and actively engage with our leaders and colleagues.”
Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Novagile, Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.
For more information, visit sitel.com
About Sitel Group
Sitel Group collaborates with some of the best-known global brands to harness the industry’s transformation and help consistently deliver outstanding customer experiences. Sitel Group is one of the world’s leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel’s 75,000 passionate and talented associates support more than 400 clients in 50 languages from 150 facilities strategically located in 27 countries.
For more information, visit www.sitel.com