Sitel Group® Statement Regarding January 2022 Security Incident

Following a security breach in January 2022 impacting parts of the Sykes network, we took swift action to contain the incident and to protect any potentially impacted clients.

March 24, 2022 - 1 MIN READ

Following a security incident in January 2022 impacting parts of the Sykes network, we took swift action to contain the incident and to protect any potentially impacted clients.

Further to the actions taken by our global security and technology teams, a worldwide cybersecurity leader was enlisted to conduct an immediate and comprehensive investigation of the matter. Following completion of the initial investigation, working in partnership with the worldwide cybersecurity leader, we continue to investigate and assess potential security risks to both our infrastructure and to the brands we support around the globe.

As a result of the investigation, along with our ongoing assessment of external threats, we are confident there is no longer a security risk. We’re unable to comment on our relationship with any specific brands or the nature of the services we provide for our clients.

Learn more about the Sitel Group Response Regarding the Lapsus$ Breach here.

Recent posts

ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience

Sitel Group recently shared its vision of the metaverse with ISG and its approach to help companies benefit from it.…

Read on

Sitel Group® and Majorel Discontinue Proposed Merger Discussions

Following completion of due diligence and validation of the expected synergies from the proposed merger, alignment was not reached between…

Read on

The European Contact Centre & Customer Service Awards Name Sitel Group® Finalists in 12 Categories for 2022

Coventry, U.K. – 31 August 2022 – Sitel Group®, one of the largest global providers of customer experience (CX) products…

Read on

Sitel Group® Honored as Gold Stevie® Award Winner in 2022 Stevie Awards for Great Employers

The Stevie Awards for Great Employers recognize the world’s best employers and the human resources professionals, teams, achievements and HR-related…

Read on