Sitel Group Appoints Mike Small CEO – Americas

Customer experience veteran takes the helm of Sitel Group in North and Latin America.

    Share on
Mike Small CEO Americas
February 12, 2019 - 1 MIN READ

Miami, FL – February 12, 2019Sitel Group, one of the largest customer experience management companies in the world, today proudly announced the promotion of Mike Small to CEO – Americas.  Small, who has served as Chief Client Officer for Sitel Group since May 2017, expands his scope to lead the Americas organization, responsible for all functional aspects of North America and Nearshore (Latin America) including Operations, Finance, HR, Sales & Solutions, Project Management, Workforce Management and Account Management.

“From the time he joined Sitel Group, Mike has continued to impress the executive team with his leadership, knowledge of the BPO and customer experience industry and his ability to drive real strategic value for our client programs,” said Laurent Uberti, President, CEO and founding partner, Sitel Group. “The impact of his prowess is felt across all our business units and his commitment to our organization, clients and our people is invaluable.”

As Chief Client Officer for Sitel Group, Small led the Americas Account Management team to significantly improve business growth for clients and help drive strategic value across all industries and verticals. Prior to joining Sitel Group, Small held leadership positions at VXI & SYMBIO Global Solutions, Capgemini and Hewlett Packard. His deep experience has a proven track record spanning two decades developing and leading high-quality teams within the BPO space and beyond.

“It’s an exciting time at Sitel Group and we’re on a mission to empower our people, increase innovation and transform the customer experience and I’m thrilled to be a part of this growth,” said Mike Small, CEO – Americas. “As CEO – Americas, I look forward to working with our regional team leaders to continue providing exceptional experiences for our clients as well as our people.”

Small’s appointment is the latest in executive promotions at Sitel Group including the promotion of Martin Wilkinson-Brown to Chief Marketing Officer.

Recent posts

Sitel Group Partners with AI Pioneer Krisp Technologies, Inc., Broadly Deploys Krisp Noise-Cancelling Software

Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and…

READ ON

Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic

The 2020 CX Index Survey, and subsequent COVID-19 CX Index Pulse Survey, finds the pandemic prompted the majority of consumers…

READ ON

Sitel Group Announces New Webinar Series: EmpowerCX NOW Spotlight Series

Sitel Group launches new, free webinar series that covers the customer experience industry’s most sought after topics

READ ON

Sitel Group to Hire 1,000 Licensed Insurance Agents in North America

The customer experience management leader is hiring work at home positions with paid virtual training and uncapped commission

READ ON