Sitel Group Appoints Mike Small CEO – Americas

Customer experience veteran takes the helm of Sitel Group in North and Latin America.

    Share on
Mike Small CEO Americas
February 12, 2019 - 1 MIN READ

Miami, FL – February 12, 2019Sitel Group, one of the largest customer experience management companies in the world, today proudly announced the promotion of Mike Small to CEO – Americas.  Small, who has served as Chief Client Officer for Sitel Group since May 2017, expands his scope to lead the Americas organization, responsible for all functional aspects of North America and Nearshore (Latin America) including Operations, Finance, HR, Sales & Solutions, Project Management, Workforce Management and Account Management.

“From the time he joined Sitel Group, Mike has continued to impress the executive team with his leadership, knowledge of the BPO and customer experience industry and his ability to drive real strategic value for our client programs,” said Laurent Uberti, President, CEO and founding partner, Sitel Group. “The impact of his prowess is felt across all our business units and his commitment to our organization, clients and our people is invaluable.”

As Chief Client Officer for Sitel Group, Small led the Americas Account Management team to significantly improve business growth for clients and help drive strategic value across all industries and verticals. Prior to joining Sitel Group, Small held leadership positions at VXI & SYMBIO Global Solutions, Capgemini and Hewlett Packard. His deep experience has a proven track record spanning two decades developing and leading high-quality teams within the BPO space and beyond.

“It’s an exciting time at Sitel Group and we’re on a mission to empower our people, increase innovation and transform the customer experience and I’m thrilled to be a part of this growth,” said Mike Small, CEO – Americas. “As CEO – Americas, I look forward to working with our regional team leaders to continue providing exceptional experiences for our clients as well as our people.”

Small’s appointment is the latest in executive promotions at Sitel Group including the promotion of Martin Wilkinson-Brown to Chief Marketing Officer.

Recent posts

Sitel Group® Opens First MAXhub in the Americas, a Hybrid Co-Working Center in Barranquilla, Colombia

This innovative hub aims to transform and enhance the employee experience and the team plans to hire 1,000 associates

Read on

Financial Times Names Sitel Group® Leader in Diversity

Sitel Group was named amongst the Leaders in the Financial Times second annual Diversity Leaders ranking. The Financial Times recognized…

Read on

Sitel Group® To Open Multilingual Services Hub in Athens Greece with In-Person and At-Home Operations

The global BPO leader will hire 1,000+ positions in Greece in 2021 to support client growth and serve 24 languages…

Read on

Sitel Group® Named Winner of Two European Contact Centre’s Customer Service Awards

The leading customer experience company wins Gold for Outsourced Contact Centre of the Year for Sitel® Serbia and Silver for…

Read on