False Coronavirus Claim Statement

Download
March 19, 2020 - 1 MIN READ

MIAMI – March 19, 2020 – On March 13, 2020, an employee of Sitel Spartanburg informed us that they had tested positive for COVID-19. We immediately took action to notify the South Carolina Department of Health, and temporarily closed the site.

Subsequent conversations with the South Carolina Department of Health and the Spartanburg County Sheriff’s Office have revealed that this was a fraudulent claim.

This false claim is now the subject of an active criminal investigation. Sitel Group is collaborating with the Spartanburg County Sheriff’s Office who will pursue this case to the full extent of the law. We are unable to comment further on this investigation while it is in progress.

As a result of the false claim being made, the Sitel Spartanburg site was closed until March 18, 2020 to enable the thorough viral decontamination of the site. Our priority during this time was to ensure the ongoing health and safety of our people, and on safely restoring operations as quickly as possible so as to limit the impact on our clients and their customers. We are committed to providing you with the most resilient solution for delivery of service for your brand throughout this unprecedented time.

Sitel Group is disappointed to learn that any member of the Sitel family would heighten anxiety and risk public safety by making a false claim in relation to the COVID-19 pandemic. Trust is one of Sitel Group’s four core values and we will not tolerate any action which undermines the trust our people, our local communities, our clients and their customers place in us. We are committed to taking action against any staff member who makes false claims as the pandemic continues around the globe.

Our Business Continuity Plan is in full effect to support our clients’ customers while keeping our people safe during this unprecedented time. Find out more at https://www.sitel.com/business-continuity-management/


Media contact
Sitel Group
media@sitel.com
Recent posts

Sitel North America To Hire 400 Employees on National Hiring Day October 8

New in-center, at home and temporary positions offer career development and world-class training.

READ ON

Sitel Group to Host Its Annual EmpowerCX Conference Virtually

The customer experience leader brings partners and clients together online October 14-15, 2020

READ ON

Sitel Group®’s innso Technology Now Available on United Kingdom’s Digital Marketplace

The cloud-based software has achieved Supplier status on G-Cloud COVENTRY, England – September 24, 2020 – Sitel Group®, a global…

READ ON

Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath RPA platform combined with Sitel Group’s decades of customer service know-how delivers new CX and automation capabilities for global…

READ ON