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Today, Sitel Group, one of the largest customer experience (CX) management companies in the world, announced the launch of business process outsourcing (BPO) operations through Sitel, the group’s BPO subsidiary, in China.
Learning Tribes, an international learning and development organization dedicated to creating customized and innovative training solutions to excel customer experiences, today announced that it has been recognized by Brandon Hall Research and is the recipient of three Brandon Hall Excellency awards.
Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience companies, was honored with the Implementation Award by Speech Technology magazine for achieving significant business benefits from its deployment of the CallMiner Eureka speech analytics solution and MyEureka portal.
Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President’s in an effort to expand the company’s vertical-specific expertise.
The Contact Center Week (CCW) Excellence Awards honor, recognize and promote the most innovative contact center solutions and executives who have made a commitment to driving superior contact center and customer experience (CX) performance.
“We are especially proud that Sitel Group was recognized as a Leader for the sixth year in a row on Everest Group’s CCO PEAK Matrix based on the strength of our vision and execution capabilities,” said Arnaud de Lacoste, Chief Marketing & Innovations Officer at Sitel Group.