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The Contact Center Week (CCW) Excellence Awards honor, recognize and promote the most innovative contact center solutions and executives who have made a commitment to driving superior contact center and customer experience (CX) performance.
“We are especially proud that Sitel Group was recognized as a Leader for the sixth year in a row on Everest Group’s CCO PEAK Matrix based on the strength of our vision and execution capabilities,” said Arnaud de Lacoste, Chief Marketing & Innovations Officer at Sitel Group.
Today, Sitel Group announced that it has appointed Alexandre Lebrun, head of Engineering at Facebook AI Research (FAIR), to its board of directors – a move that signals the company’s continued progression toward offering artificially intelligent digital solutions to its clients.
Sitel Group takes another innovative step toward revolutionizing customer experience with advanced sentiment/acoustic, categorization, and performance analysis of interactions with customers.
Dan Gizzi. Vice President of Business Development at Learning Tribes (a Sitel Group subsidiary) – discusses the importance of skilling up employees to work alongside tech, not only to help them maintain professional relevance but also as a means to accelerate a brand’s digital transformation.
Today, Sitel Group Co-Founder and Chief Marketing & Innovation Officer Arnaud de Lacoste announced the launch of his book, “What if Artificial Intelligence could make us more human?,” which provides an intensely human assessment of the future of the AI revolution.