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The majority of U.S. consumers would cut ties with a brand if they received poor customer support, but are quick to advocate for brands that provide positive customer experiences.
Anticipating strong consumer spending and high call volumes, Sitel Group boosts U.S. hiring to help brands provide exceptional customer experiences during Black Friday and Cyber Monday.
Sitel Group demonstrates leadership and expertise at CallMiner’s LISTEN 2018 conference with strong roster of executive speakers, keynote and demonstrations.
A panel of judges comprised of experts from the contact center industry, Frost & Sullivan research analysts and event participants voted Sitel Group as the winner of this award.
Customer experience management leader kicks off hiring expansion effort on October 23 to support expanding client programs and seasonal initiatives.
The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution.