In This Report
The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.
- Everest Group’s research methodology
- Characteristics of Leaders in CXM Services PEAK Matrix®
- The Everest Group assessment of Sitel Group in Market Impact and Vision & Capability
- Strengths of Sitel Group
- What buyers cited regarding Sitel Group
Key Takeaways From the Report:
Sitel Group Has a Strong Delivery Presence
Across the onshore, nearshore and offshore locations and WAHA experience through Sitel at Home™, the group meets diverse shoring needs of their clients in the post COVID-19 world.
The New MAXhub Hybrid Model of Sitel Group®
MAXhubs are to be leveraged for engagement and in-person training and collaboration needs of its workforce, for work-at-home and on-site employees alike.
Predominant Benefits of Engaging with Sitel Group®
Buyers cited a rigorous operating model, clients’ business understanding, strategic and reliable partnership, technological ability, client-centricity, as well as flexibility and ability.