Insights|Report

Sitel Group® Named a Leader by Everest Group in CXM Services PEAK Matrix® Assessment 2021

Sitel Group® Named a Leader by Everest Group in CXM Services PEAK Matrix® Assessment 2021
In 2021, Sitel Group® was recognized by Everest Group as a Leader in the Customer Experience (CXM) Management – Service Provider Landscape with Services PEAK Matrix Assessment 2021 report.
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Sitel Group® Named a Leader by Everest Group in CXM Services PEAK Matrix® Assessment 2021

In This Report

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.

  • Everest Group’s research methodology
  • Characteristics of Leaders in CXM Services PEAK Matrix®
  • The Everest Group assessment of Sitel Group in Market Impact and Vision & Capability
  • Strengths of Sitel Group
  • What buyers cited regarding Sitel Group

Key Takeaways From the Report:

Sitel Group Has a Strong Delivery Presence
Across the onshore, nearshore and offshore locations and WAHA experience through Sitel at Home™, the group meets diverse shoring needs of their clients in the post COVID-19 world.
The New MAXhub Hybrid Model of Sitel Group®
MAXhubs are to be leveraged for engagement and in-person training and collaboration needs of its workforce, for work-at-home and on-site employees alike.
EXP+™, the Enterprise Experience Platform from Sitel Group®
The range of cloud-capable solutions for buyers looking for a comprehensive CX suite to deliver elevated CX to end-customers includes EXP+ Empower and EXP+ Explore, among others.
Predominant Benefits of Engaging with Sitel Group®
Buyers cited a rigorous operating model, clients’ business understanding, strategic and reliable partnership, technological ability, client-centricity, as well as flexibility and ability.
CXM Services PEAK Matrix® Assessment 2021