In This Report
Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. Frost & Sullivan determined that Sitel Group excels in many of the criteria in the CX outsourcing services space.
- Sitel Group prioritizes developing a philosophy of transformation in Latin America and globally through Sitel MAX, ensuring employees everywhere have the necessary digital tools, training and skills.
- Many forward-looking CX service providers invest in digital divisions or innovation departments to reinforce their digital value propositions, but none do it like Sitel Group.
- Sitel Group has built its global delivery model on onshore, nearshore and offshore CX delivery centers, adopting the flexibility and benefits of the work-from-home approach.
- Sitel Group is increasingly transitioning new and existing clients to Latin America following the rise of talented workforces in the region and local hiring challenges in the U.S.
- In Nicaragua, Sitel Group demonstrated a solid performance in 2021, reaching double-digit growth rates through organic growth, new logos evolution and entrance into the financial services industry.