Insights|Industry Snapshot

Driving Customer Loyalty in Telecoms

Driving Customer Loyalty in Telecoms
While many telecoms brands have experienced rapid growth, now is the time to cement customer relationships to foster customer loyalty.
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Driving Customer Loyalty in Telecoms

In This Industry Snapshot

Based upon proprietary research conducted across the U.K. and U.S. and analyzed by Sitel Group® in the first quarter of 2021, learn about:

  • The role of customer experience (CX) in telecoms purchasing decisions
  • The attributes driving customer loyalty
  • Drivers of customer loyalty by generation
  • Preference for telecoms brands that support social or ethical causes
  • Opportunities to deliver a superior customer experience

Driving Customer Loyalty in Telecoms