Insights|Industry Snapshot

Driving Customer Loyalty in Retail

Driving Customer Loyalty in Retail
As consumers begin to see COVID-19 restrictions lifted, brick-and-mortar retail brands have an opportunity to reconnect with their customers and drive a renewed brand loyalty by demonstrating positive in-person shopping experiences.
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Driving Customer Loyalty in Retail

In This Industry Snapshot

Based upon proprietary research conducted across the U.K. and U.S. and analyzed by Sitel Group® in the first quarter of 2021, learn about:

  • The role of customer experience (CX) in retail purchasing decisions
  • The attributes driving customer loyalty
  • Drivers of customer loyalty by generation
  • Preference for retail brands that support social or ethical causes
  • Opportunities to deliver a superior customer experience

Driving Customer Loyalty in Retail