Insights|Industry Snapshot

Driving Customer Loyalty in Travel and Hospitality

Driving Customer Loyalty in Travel and Hospitality
As consumer confidence returns, brands in the travel and hospitality sector have an opportunity to reconnect with their customers and drive a renewed loyalty by demonstrating positive experiences.
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Driving Customer Loyalty in Travel and Hospitality

In This Industry Snapshot

Based on proprietary research conducted across the U.K. and U.S. and analyzed by Sitel Group® in the first quarter of 2021, learn about:

  • The role of customer experience (CX) in travel and hospitality purchasing decisions
  • The attributes driving customer loyalty
  • Drivers of customer loyalty by generation
  • How to leverage technology for the best experiences
Driving Customer Loyalty in Travel and Hospitality