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Everest Group PEAK Matrix® for CXM Names Sitel Group® a Leader in Americas & EMEA for 2022

Everest Group PEAK Matrix® for CXM Names Sitel Group® a Leader in Americas & EMEA for 2022
Sitel Group has been recognized by Everest Group as a Leader in the Customer Experience (CXM) Management Service Provider category in both the Americas and EMEA within the PEAK Matrix® Assessment 2022 reports.
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Everest Group PEAK Matrix® for CXM Names Sitel Group® a Leader in Americas & EMEA for 2022

In These Reports

Everest Group’s PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.

  • Everest Group’s research methodology
  • Characteristics of Leaders in CXM Services PEAK Matrix®
  • The Everest Group assessment of Sitel Group in Market Impact and Vision & Capability
  • Strengths of Sitel Group
  • What buyers cited regarding Sitel Group

Key Takeaways From the Reports

Americas

  • As a leading CXM provider in North America, Sitel Group enhanced its ability to support customers in their digital transformation journey in 2021 by doubling its scale and global footprint across the globe, including expanding its delivery presence in the U.S. and LATAM.
  • Along with its extensive employee engagement framework, Sitel® MAX (My Associate Experience), buyers acknowledge the geographic flexibility, ease of doing business, domain expertise, innovation and relationship management as positive attributes within its Americas’ delivery model.  

EMEA

  • As a leading CXM provider, Sitel Group caters to clients throughout EMEA and has developed several multilingual hubs across Southern and Eastern Europe, offering customer care in 50+ languages
  • With an expanded partnership ecosystem in the areas of conversational Al, collaboration platforms and transcription technology, buyers acknowledge the geographic flexibility, ease of doing business, domain expertise, innovation and relationship management positively at Sitel Group.