ON-DEMAND VIDEO

 

 

Sitel Insights Webinar

Contact Center Analytics

5 Ways to Improve CX with Contact Center Analytic

Listening to your customers and understanding how they interact with your business is key to improving your customer’s journey and enhancing their experience. This will give you visibility into customer contact drivers and improve your organization at all levels, strengthening your bottom line and increasing customer brand loyalty and customer lifetime value.

In this webinar, you’ll learn about: 

  • Using data analytics to enhance the customer journey
  • Gaining visibility into customer contact drivers
  • Increasing customer brand loyalty and customer lifetime value (CLV)
contact_form_siteldesk