Nearshore outsourcing

Definition

To Nearshore is to outsource one or more of a client organization’s activities, processes or services to another country, usually within the same continent and with the same or a very similar time zone. For example a North American company could move some of its operations to Mexico or Panama and likewise a U.K. business could move services to Poland or Bulgaria.

In each case the client organization would benefit from a wider, diverse talent pool, lower salary costs, the same operational hours for customer service, direct transport links and because of shared language and mutual cultural understanding between the countries, reduced training time, particularly if the roles being outsourced are customer service positions.