Business process outsourcing (BPO)

Definition

Business Process Outsourcing (BPO) is a business practice that involves contracting of the operations and responsibilities of a specific business to a third-party service provider.

At Sitel Group, we go beyond the traditional Business Process Outsourcing model to support every stage of your customer’s journey by pairing innovative technology with the human touch of our people.

As your partner in Business Process Outsourcing, we are powered by our group expertise and breadth of capabilities to deliver tailored CX solutions and add strategic value, leaving you to focus on your core business.