Back office

Definition

The back office refers to all business functions and departments within an organization that unlike say sales or marketing, are not customer facing. Therefore, everything from IT and accounting to logistics, procurement, supply chain management, HR and administration can be considered part of the back office.

As data processing and analytics, order fulfillment and elements of customer relationship management are all back office functions; an efficient, proactive and cost-effective back office where complexities are eliminated, silos are removed and intelligent automation is applied is crucial to delivering the right customer experience.