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With the rise of #AI and #bots, #CX and the #Customer Journey are at the center of debates. In this article,… https://t.co/xcG0nxb9Cu

Chaque année, depuis son inscription dans le calendrier en 1950, la France met les mères à l’honneur le dernier dimanche du mois de mai.

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During a merger, #brands that invest in empowering their internal teams, communicate effectively to customers and t… https://t.co/cQNasrUd8V
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#Traditional vs. #Digital is a constant struggle in a dematerialized world. How do companies juggle #CX from brick… https://t.co/2CM7pnNcyN
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ROPO (Research Online, Purchase Offline) is the perfect example of “Phygital” enhancing the #CustomerExperience. D… https://t.co/tefMsXfyK8

Les consommateurs sont sous le charme des assistants vocaux.

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"During a merger, one of the most overlooked processes is handling change management for the customer." … https://t.co/qKmxWgBbjj
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Visit https://t.co/ilcJ2MBBhr to learn about ’s book on #AI and download the FREE abstract.… https://t.co/sYDorNDvUO
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The #GDPR deadline is this week…are you ready? Visit https://t.co/lMOiHsHP16 #DataPrivacy #ConsumerPrivacy #CX… https://t.co/ZVjRahMGl3

Facebook, Google, HMD Global, Dentsu Aegis Network, Direct Énergie… C’est autour des marques internationales précurseurs de l’innovation technologique..

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Emotion in #CX was an important topic of the #SitelSummit, as we continue exploring how to maintain a human factor… https://t.co/yaPMZq1pj2

À une semaine de la mise en application du nouveau règlement général européen sur la protection des données (RGPD),

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Is your business ready for Alexa's new Skills Arbitration? In the coming week's will roll out new intellige… https://t.co/NY2tzF5nE7
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Thank you , not only for attending the #SitelSummit in #Miami, but also, and especially, by leading a Board… https://t.co/CHnJW0aiCm
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Another successful #SitelSummit is in the books - and the Day 2 wrap up video is here! The event's second day excee… https://t.co/G0jgudCoBH
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