Call Centre Helper’s Ways to Empower Contact Centre Advisors

March 18, 2021
Virtual Event
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It’s a difficult time for contact centre advisors. In this webinar, Call Centre Helper, along with CallMiner, will share new ideas for how you can help to inspire advisors and agents to improve their performance in our new reality and keep them happy.

Benedita Miranda, General Manager of Portugal, Italy & Greece, Sitel Group®, joins panelists to discuss:

  • How to identify an agent’s performance slipping
  • New ways to improve agent performance
  • Top tips to enhance employee wellbeing
  • Fun ways to keep your team motivated
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