Follow the leader:
Imagine AI coinciding with an evolution of customer relationships and the appearance of new trades – it’s closer than you think. Conversations are already being initiated by bots and continued by agents. This man-machine cooperation will multiply and new roles will undoubtedly emerge: bots trainers and bots managers with real customer experience knowledge.
Sitel Group Philippines is a proud sponsor of the 2017 Contact Center Association of the Philippines’ (CCAP) annual industry conference, Contact Islands. In collaboration with the Everest Group, a leading global consulting and research firm, the theme of this year’s CCAP conference is The Future of Customer Experience.
Paris, France | October 12-13, 2017
Join more than 3,000 attendees from around the globe to gather to hear 10 keynote speakers, experience 24 workshops and participate in networking sessions.