Unlocked by technology, unrestricted by geography and enabled by the employee experience, Work from Anywhere combines engagement, scalability and performance, wherever our associates are connected.
Adapted to deliver deep cultural engagement and employee experience while offering hybrid flexibility and resilience, Work from Anywhere reimagines traditional and remote-working CX models. Built upon industry-leading work-at-home expertise and secure, virtual-first solutions, Work from Anywhere allows access to highly engaged talent, regardless of language or location.
- Adaptable models to flex to your business needs
- Connected CX on a global scale across 40 countries
- Reach and retain the best talent
- Engage your remote workforce
- Secure and stable cloud-based technology platform
Work from Anywhere is built around a hybrid model which enables CX teams to work either from the home environment or to connect with teams from our global network of MAXhubs – venues for support, career building, co-working and immersion in your company culture and brand promise.
And, wherever our CX teams connect, Work from Anywhere puts our people at the heart of your customer experience. Extending the employee experience to a combination of digital and physical communities and programs, such as SitelFit and Sitel MAX (My Associate Experience), employees stay connected to an engaging culture that gives our people everything they need, when they need it, so they can meet your customers’ expectations with an outstanding CX that sets your brand apart.
The Workplace Reimagined: Welcome to the Sitel MAXhub
When associates can work from anywhere, the traditional contact centre is completely reimagined. Sitel® MAXhubs are a destination for interaction, a venue for connection, learning and support. Our MAXhubs around the world offer the facilities and features today’s CX professionals need — spaces for sharing ideas, for exercise and relaxation, childcare, professional and personal development labs, and social interaction.
Take a tour of the Work from Anywhere experience
Sitel Group® is a leader in delivering Work from Anywhere solutions, with over 100K remote workers connected across 40 countries.
Connect to a Flexible Approach Designed to Scale to Your CX Needs
Built upon Business Continuity and Resiliency
Work from Anywhere enables our people to work from any Sitel-approved location, unrestricted by a fixed local, regional or international setting, ensuring business continuity and resiliency.
Secure and Connected
Work from Anywhere combines an award-winning approach to digital security with a suite of proven digital collaboration and learning tools so our people can stay safe, stay connected and keep developing their skills, whether on-site or at home.
Adapted to Changing Business Needs
Designed to deliver ultimate flexibility, proactivity and security, Work from Anywhere provides agility to ramp – in line with contact volumes, campaigns or seasonal spikes – through access to tenured associates with the right skill sets.
Centred on Employee Experience
At Sitel Group, we believe the employee experience drives the customer experience – So, we’ve reimagined how we work to create the best employee experience in a hybrid environment, wherever our team members are working. Offering both the flexibility and work-life balance our employees need, our team stay connected across digital communities, enabled to do their best with technology and empowered by coaching, learning and development resources that ensure employee engagement, productivity and retention.
A Global Network of Talent
Tap into a truly global talent pool rather than being confined to an area within commuting distance of a single traditional contact centre. As our associates can choose to work from home, a dedicated MAXhub venue or any of our sites around the world, work becomes what they do — not where they go to do it.