Work at Home Solutions

Sitel Group Work@Home Solutions™ is a virtual, associate-based model that puts the right people in the right roles, thereby improving associate satisfaction and retention and driving superior results for our clients’ business. With nearly 3,500 associates in the US, Canada and Germany, our Work@Home Solutions can be offered independently or complement physical contact centre solutions with:

Broader, more qualified talent pool

Recruitment barriers are lessened by geographically diverse, highly skilled agents

Controlled total cost of ownership (TCO)

Lower TCO via reduced operating costs, custom training solutions and greater productivity

Highly scalable, unique operational model

Readily scalable workforce endures business spikes and seasonal needs

Expected service delivery

Delivery of passionate brand evangelists chosen for their expertise

Secure network platform

PCI compliance enables safe and secure handling of sensitive information

Work at Home provides the following key benefits:

  • Enhanced Screening & Recruiting
    Targeted recruiting produces experienced agents with cultural affinity and/or certifications who pass comprehensive background and security checks; additionally, 85 per cent of Sitel Group Work@Home associates have secondary education experience and 40 per cent have management experience
  • Dynamic Staffing
    Tightly coordinated ramp implementation plans with custom shift schedules offering two or three hour slots compared to in-centre shifts of six to eight hours
  • Security
    Secure options and reduced fraud and data theft risk around PCI/PII with ongoing agent validation via verified key codes, IP addresses and two-factor authentication
  • Efficiencies & Cost Reduction
    Highly skilled workforce not limited by geography with lower-than-average attrition rates, resulting in more experienced agents

Work at Home provides the following key benefits:

  • Enhanced Screening & Recruiting
    Targeted recruiting produces experienced agents with cultural affinity and/or certifications who pass comprehensive background and security checks; additionally, 85 per cent of Sitel Group Work@Home associates have secondary education experience and 40 per cent have management experience
  • Dynamic Staffing
    Tightly coordinated ramp implementation plans with custom shift schedules offering two or three hour slots compared to in-centre shifts of six to eight hours
  • Security
    Secure options and reduced fraud and data theft risk around PCI/PII with ongoing agent validation via verified key codes, IP addresses and two-factor authentication
  • Efficiencies & Cost Reduction
    Highly skilled workforce not limited by geography with lower-than-average attrition rates, resulting in more experienced agents

Did you know?

85 per cent of Sitel Group Work at Home associates have secondary education experience and 40 per cent have some management experience.

contact_form_siteldesk







By submitting your information you're agreeing to these terms.