Laurent Uberti was named the president and chief executive officer (CEO) of the newly created Sitel Group in March 2017. This Group, which was founded a year after Groupe Acticall acquired Sitel Group Worldwide Corporation, successfully combines the DNA of both companies with Sitel’s 30 years of proven experience, expansive global footprint and unrivaled client diversity and Acticall’s entrepreneurial mindset, focus on innovation and digital vision.
As a founder, shareholder and president of Groupe Acticall, Uberti worked closely with the Sitel Group leadership team after the acquisition to combine the two organisations and continue to transform the Customer Experience Management industry.
In December 2016, Uberti was named the president and CEO of Sitel Group after holding the role of Executive Chairman of the Board since January 2016. Prior to completing the acquisition of Sitel Group by Groupe Acticall in September 2015, Uberti co-founded the French start-up Groupe Acticall with his two partners in France – Olivier Camino and Arnaud de Lacoste – more than 20 years ago. At Groupe Acticall, he was responsible for strategic growth and expansion. With his entrepreneurial mindset, Uberti steadily developed the company over the years and in 2004, Groupe Acticall acquired Vitalicom, a company five times its size and its first strategic acquisition. In 2010, the company started its international and diversified expansion in creating subsidiaries in four areas: IT Solutions & apps, digital, consulting and training.
For nearly 10 years, Uberti was President of the French Contact Centre Professional Association. Uberti is a graduate of SKEMA Business School Sophia Antipolis in France where he met Camino and de Lacoste.