Awards – Interview with Laurent Uberti – Around The Clock – About Our People – Partnerships – Voice: speaking for your brand – Retail – Learning and development trends – The future of customer relations seen by… Jean-Marc Pénélaud, La Redoute
Voice Technology: Speaking for Your Brand
“Bar à Tutos” : Awarded the Customer Care “Palme 2017” – Botshore : The Next Generation of Customer Experience – Operational Excellence : Reinventing Quality Standards with GOS 2.0
Chatbots are quickly becoming an inextricable part of a successful Customer Experience. They are at the cutting edge of innovation in today’s business strategy.
Pete Weaklend, SVP, Global Solutions & Innovation shares ways to identify the right situations to introduce automation into your customer’s journey and when to keep their contacts with an agent.
Jay Berg, Country Director Netherlands shares why “WOW” moments should be expected when executing customer experience engagements correctly.
We are a group of global services, innovative and socially engaged, dedicated to exceptional customer experience.
A leading publisher of major periodicals with more than 2.6 million subscribers anticipated their focus on digital and mobile due to declining print subscriber revenue.
AccorHotels, a French multinational hotel group, part of the CAC 40 index, wanted to use digital to moderate and enhance their e-reputation to make their customer-centric vision a reality.
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