Share on
Recent posts

The Race for Customer Loyalty:
2021 CX Trends

The pandemic has been the driving force behind new consumer trends that are already reshaping the way customers expect to…

Read on

Sitel Group x CallMiner: Preventing Fraud & Preserving CX with AI

Making a case for the use of artificial intelligence in brands’ customer experience programs. In observance of International Fraud Awareness…

Read on

Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019

Sitel Group named Leader by Everest Group for 7th consecutive year. Key takeaways from the report: “Sitel has invested in…

Read on

Future of Work and Employee Learning

Sitel Group's survey was conducted to understand U.S. employee perceptions of the future of work.

Read on