TERMS & CONDITIONS OF USE
The terms “Sitel” or the “Company” as used in this website refer to SITEL Worldwide Corporation and its affiliates, unless otherwise stated or indicated by context. The term “facilities” or “sites” refers to entities or locations owned or operated by subsidiaries or affiliates of SITEL Worldwide Corporation. References herein to “Sitel Group Associates” or to “our associates” refer to employees of affiliates of SITEL Worldwide Corporation.
Sitel Group posts on its website in its Resource Library certain documents, reports and podcasts that might be of interest to you, including white papers, press releases and other publications (collectively, “Documents”). Sitel Group grants to you the right to use and print copies of such Documents under the following conditions (1) you do not remove, obscure or otherwise change the copyright notice that appears on any Document, (2) you use the Documents for informational, non-commercial and personal use only and you agree to refrain from copying or posting all or any part of any Document on any computer network or otherwise publishing, posting on the Internet, distributing or broadcasting all or any part of any Document in any media, and (3) you agree to make no modifications or changes to any Documents. If you make use of any Document in violation of these conditions, your use is unauthorized, is prohibited by law, and may result in severe civil and criminal penalties. Sitel Group reserves the right to prosecute violators to the maximum extent possible.
The definition of Documents does not include any materials other than those provided through the Resource Library. Specifically, it does not include the design or layout of this website or any other content on this website. The design and layout and other content on Sitel’s website are protected by trade dress, copyright and other laws, which prohibit unauthorized copying or imitation of such components of Sitel’s website. Unless specifically provided for in these terms and conditions or otherwise expressly permitted by Sitel Group in writing, you do not have Sitel Group ’s permission to copy or transmit any logo, graphic, sound or image on this website. Any rights not expressly granted by these Terms and Conditions are reserved by Sitel.
You agree that you use this website and the documents at your own risk. We do not guarantee continuous, uninterrupted, or secure access to the Sitel Group website. This website and the documents are provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, noninfringement, and title. This website and the documents are subject to change, removal or discontinuance without notice to you. The entire risk arising out of your use of this website or any Document remains with you. You agree that in no event will Sitel Group and/or its suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information) arising from your use of this website or any document, even if Sitel Group has been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the site, any Document, site-related services, documents and/or hyperlinked websites is to stop using the site and/or those services. Applicable law may not allow for the disclaimer of certain implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Sitel’s name and the names of its products and services are the trademarks or service marks of Sitel Group and are protected under United States and EU law. You agree not to make unauthorized use of Sitel’s marks.
Links to Third-Party Sites
This website contains links to other websites that are not under the control of Sitel. Those sites have their own rules, terms and conditions and privacy policies to which you should refer before using such sites. Sitel Group is not responsible for any aspect of any linked site. Sitel Group provides links to you only as a convenience, and the inclusion of any link does not signify endorsement by Sitel Group of the site.
Privacy Statement of www.sitel.com and sitel.com
Effective Date: August 14, 2017.
In general, you can visit www.sitel.com or sitel.com without telling us who you are or revealing any personally identifiable information about yourself.
Only if you “opt in” and provide your personally identifiable information, i.e., name, business or personal email and request to receive promotional materials or to receive emails or other contact from the Sitel Group or its business partners, will you receive emails or other communications from Sitel Group or its business partners. You will have the ability at any time to “opt-out” or withdraw consent to receive emails or any other communication at any time by emailing your request to email@example.com, and Sitel Group will remove your information from its records.
You control your choices by your selections when you set up your account with us, for example to control the email you receive from us. Your account information, including any personally identifiable information, will be retained in our database and maintained for the purpose for which we are using it, we will need to keep the data for as long as is necessary for that purpose, future orders or transactions and as required under applicable law, rules, and/or regulations which may set a minimum period for which we have to keep your personally identifiable information. It is your responsibility to ensure that the account information is accurate and you should update the information as necessary. We do retain non-personally identifiable information concerning transactions; for example, we retain non-personally identifiable data concerning the number, frequency, size and purpose of transactions.
There are times, however, when we may request personally identifiable information from you, such as your name, home or business address and e-mail address. Some examples of when we may need personally identifiable information are requests by you for information from our Resource Library or other information to be sent via email. When Sitel Group requests your name and email address in connection with your request for materials from our Resource Library, we will use that personally identifiable information solely for the purposes of delivering that information to you.
In addition, Sitel Group collects certain information automatically. When Sitel Group receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. The information we collect automatically is statistical data but may also include personally identifiable information. We may maintain it or associate it with your personally identifiable information we collect in other ways or that we receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Under no circumstances will we share, rent or sell your personally identifiable information to any other third parties for any other purpose without your consent, except as set forth in “When we provide services to you”, “When we transfer our assets” and “Where required by law” below.
When we provide services to you
When we Transfer our Assets
As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the personally identifiable information and non-personally identifiable information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such the personally identifiable information and non-personally identifiable information may be considered an asset of ours and as such may be sold or transferred to third parties.
Where Required by law
We reserve the right to disclose any personally identifiable or non-personally identifiable information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our website (including enforcing our Terms and Conditions), or other customers; or (d) in an emergency to protect the health and safety of our website’s customers or the general public.
Information Storage and Retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Transfers of personally identifiable information outside the relevant jurisdiction
The personally identifiable information that we collect from you may be transferred to, and stored at, a destination outside the jurisdiction in which we collected the personally identifiable information about you (the “Relevant Jurisdiction”). It may also be processed by staff operating outside of the Relevant Jurisdiction who work for our affiliates or for one of our suppliers.
Where we transfer your personally identifiable information outside the Relevant Jurisdiction, we will ensure that it is protected in a manner that is consistent with how your personally identifiable information will be protected by us in the Relevant Jurisdiction.
In other circumstances the law may permit us to otherwise transfer your personally identifiable information outside the Relevant Jurisdiction. In all cases, however, we will ensure that any transfer of your personally identifiable information is compliant with data protection law.
Questions Regarding Your Information
If you have any questions or comments about our privacy practices, how your information is processed and stored, or would like to stop receiving information from Sitel, or would like to correct or update your information provided to Sitel Group via its website, please contact us by either clicking on the “Contact” link at the top of every page on www.sitel.com or sitel.com or by sending an e-mail to firstname.lastname@example.org.
In general on www.sitel.com and sitel.com, IP addresses (the Internet address of a computer) are logged to track a user’s session while the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there.
Some Sitel Group web pages use “cookies,” which are small files that may be placed on your hard drive for record-keeping purposes. A cookie helps us remember who you are. Similarly, cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.
Use of Information Technologies
Website Optimization Services
Sitel Group shares data with Google Analytics to understand and optimize website performance and enhance site usability for our customers. These tools run in the background of our sites analyzing site usage information and then returning reports to us through an encrypted connection. They are required to maintain data securely and confidentially, and are not permitted to share data collected with parties other than Group Acticall SA doing business as Sitel. In addition, Google Analytics may associate and group session visits to our website from various browsers and devices.
Interest Based or Online Behavioral Advertising
We may also use the services of third party analytics companies to collect information about you or your device. These third parties may use tracking technologies to collect information about you when you visit this website. The information they collect may be associated with your personally identifiable information or they may collect information about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based behavioral advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted contact, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see “NAI Online Advertising Opt Out” >
Purpose of Collection of Your Information
Any information or data collected via this website is collected for our legitimate business purposes such as managing our relationship with you(including providing you with information and contacting you in relation to our services), for compliance with all applicable laws and regulations and where we have legal and regulatory obligations that we have to discharge and where we may need it in order to establish, exercise or defend our legal rights or for the purpose of legal proceedings. All collection of data shall be in compliance with all applicable laws and regulations.
Data Security Measures
We have implemented measures designed to secure your personally identifiable information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any personally identifiable information will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. This may include the United States. When we do so, we transfer the information in compliance with applicable data protection laws. We have implemented security controls be protect your information will be protected no matter what country it is stored in or transferred to.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personally identifiable information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personally identifiable information is at your own risk. We are not responsible for third party circumvention of any privacy settings or security measures contained on the website.
Accuracy of Information
Although Sitel Group attempts to ensure the integrity and accurateness of this website, it makes no guarantees whatsoever as to the correctness or accuracy of information contained on the website. It is possible that the website could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the website by third parties. In the event that an inaccuracy arises, please inform Sitel Group so that it can be corrected. Information contained on the website may be changed or updated without notice.
You agree to refrain from using any software, scheme or device to interfere or attempt to interfere with the proper working of Sitel’s website.
Changes to our Privacy Statement
It is our policy to post any changes we make to our Privacy Statement on this page with a notice that the Privacy Statement has been updated on the Website home page. If we make material changes to how we treat our users’ personally identifiable information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page, and will obtain your prior consent where required by applicable law. The date the Privacy Statement was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy statement to check for any changes.
If you have any questions or comments about our privacy practices, would like to stop receiving information from Sitel, or would like to correct or update information provided to Sitel Group via its website, please contact us by either clicking on the “Contact” link at the top of every page on www.sitel.com and sitel.com or by sending an e-mail to email@example.com.
Effective date: December 12, 2017.
This document sets out Sitel’s policy and approach to conducting its tax affairs and dealing with tax risk. In making this document available, Sitel and specifically its UK affiliates, fulfill its responsibilities under paragraphs 19 and 22, Schedule 19, of the Finance Act of 2016 in the UK. This document will be reviewed annually.
Overall Tax Policy
Sitel seeks to conduct its tax affairs with the following objectives by:
Approach to Tax Risk and Governance
Given the scale and international breadth of Sitel’s business and volume of tax obligations, risks will predictably arise in relation to the interpretation of tax laws and the nature of compliance arrangements and obligations. Sitel seeks to ensure internal controls are in place to identify tax risks and analyze them appropriately and elevate and address at the appropriate levels within the organization. Diligent professional care and judgment is employed to assess tax risks to arrive at well-reasoned conclusions on how these risks should be managed. When uncertainties of the application or interpretation of tax law arise, appropriate professional advice or advance rulings or instruction from tax authorities may be obtained.
Attitude toward Tax Planning
Sitel undertakes tax planning and utilizes intended reliefs and incentives as a part of its overall business strategy. Sitel does not undertake transactions exclusively driven by a tax planning purpose. Sitel seeks to comply with all applicable laws and regulations in the countries in which we operate, acting in ways that reflect the intention of the law as well as the letter, while maximizing Sitel’s shareholder value. Sitel views compliance with tax legislation as a key to managing the company’s tax risk and understands the importance of tax in the wider context of business decisions.
Relationships with Tax Authorities
Sitel is committed to transparency and professionalism in its approach in interacting with taxing authorities wherever the company operates. All dealings with tax authorities and other relevant bodies are conducted in a collaborative, courteous and timely manner. Sitel strives for early agreement on disputed matters and achieving certainty whenever possible.
The terms “Sitel” or the “Company” as used in this website refer to Sitel Group and its affiliates, unless otherwise stated or indicated by context. The term “facilities” or “sites” refers to entities or locations owned or operated by subsidiaries or affiliates of Sitel. References herein to “Sitel Group Associates” “Sitel Group Associates” or to “our associates” refer to employees of affiliates of Acticall Sitel Group.
Sitel Group has developed this statement to comply with the UK Modern Slavery Act 2015. It outlines our commitment to preventing modern slavery across our company and supply chain.
Sitel Group strives to ensure that our workplaces and those of our suppliers are free from modern slavery and exploitation. Nevertheless, we have a zero tolerance approach to modern slavery in our business and supply chain, enforced through strict global policies and procedures.
This statement relates to activities during the 2016 financial year.
Sitel Group is one of the world’s leading outsourcing providers of customer experience management.
We collaborate with some of the best-known global brands to harness the industry’s transformation and help consistently deliver outstanding customer experiences. With over 30 years of industry-leading experience, our 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Sitel Group UK Limited is an indirect wholly owned subsidiary of SITEL Worldwide Corporation and a member of the Sitel.
We consider the risk of slavery or human trafficking within our supply chain to be low. In general, our supply chain involves suppliers of facilities management services, interior design and refurbishment, IT and telecoms, temporary staff and professional services. Sitel Group UK’s suppliers are typically based in the UK.
Sitel Group strives to maintain the highest standards of employee conduct and ethical behaviour. In all of our dealings with suppliers, we strive to ensure that the highest ethical standards are reached at all times. We have adopted policies to address workplace issues such as working hours, child labour, forced labour, non-discrimination, freedom of association, health and safety and the environment. These policies apply to our own business, and we encourage businesses throughout our supply chain to adopt and enforce similar policies in their own operations.
Sitel Group has adopted the following policies that describe our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in its operations:
Our processes include actions to safeguard against human rights abuses in our supply chain, including:
“We strongly believe in living and supporting an equal opportunities approach across our business, which is reflected not only in our company values but also in almost even split of male and female associates in our workplace at Sitel UK”
-Karl Brough, General Manager UK&I