Insights

Insights

Stay up-to-date on the latest news and resources from Sitel Group.

Blog

Our executives and subject matter experts apply their understanding to the latest industry news, the latest technology, products and consumer trends and their impact on customer experience.

Resources

Analysts’ insights, white papers, videos and in-depth research. Discover more about the issues facing your business and its sector and the tools and expertise needed to succeed.

Client Stories

Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.

23% Improvement in rACH activations

Strategic focus and planning lead to continuous outperformance of client’s captive centre collections metrics

Our client is a leading FinTech company offering affordable loans and financial resources. Customers engage their solutions for events such as paying for auto repairs, covering temporary cash shortages and paying off higher-interest debt. Our partnership consists of multiple lines of business (LOBs), supporting the lifecycle of a loan.  Loan services are available in 11

#1 Outsourcing partner

Delivering exceptional CX programs to build customer loyalty and meet seasonality

Through continuous communication with our client, Airbnb, Sitel has established mutual trust to create CX programs that build customer loyalty and flex to changing needs.

Client Testimonials

“We selected Sitel Group<sup>®</sup> because they share our vision and understand how to connect experiences with our guests, our partners and the communities we serve.” Saqr Fassi Fehri
Global Vice President, Guest Engagement, Care and Contact Centers
Accor

“We selected Sitel Group® because they share our vision and understand how to connect experiences with our guests, our partners and the communities we serve.”

Read on
“To me, it is a win-win relationship. By partnering with Sitel Group<sup>®</sup> I gave up nothing yet gained more.” Phil Niccolls
SVP, Shared Services
Tribune Publishing

“To me, it is a win-win relationship. By partnering with Sitel Group® I gave up nothing yet gained more.”

Read on

Events & Webinars

The latest information about our own event series EmpowerCX plus up to date news on industry conferences and events that Sitel Group is attending both in the U.S and around the globe.