Industry Recognition

The Sitel Group has a proven record of providing industry-leading solutions.
Our commitment to excellence has been rewarded with an array of service awards and recognition.

2017 Awards
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IAOP Global Outsourcing 100

The Global Outsourcing 100 is an annual ranking by IAOP of the world’s best outsourcing service providers. Companies included on the list will have demonstrated their global excellence and are judged on five critical characteristics: size and growth, customer references, awards and certifications, programs for innovation and corporate social responsibility.

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CCW Excellence Awards

The CCW Excellence Awards honour, recognise and promote the most innovative call centre solutions and individuals over the past year. The awards are dedicated to recognising superior thinking, creativity and execution across the full spectrum of call centre functions.

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Asia’s Best Employer Brand Awards 2017

The World HRD Congress presented Sitel Group India with Asia’s Best Employer Brand Awards 2017. The Employer Branding Institute is a virtual organisation in which senior HR leaders connect with each other to share best practices in employer branding. Outstanding professionals around the world who contribute to talent management, talent development and talent innovation are part of the Employer Branding Institute.

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Training Top 125

Training magazine’s Training Top 125 Award winners are the organisations with the most successful learning and development programmes in the world. The Training Top 125 is the only report that ranks companies unsurpassed in harnessing human capital.

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Sitel Group Awarded  for Inbound Sales Service & Help Desk Service

Sitel Group was awarded with the CRC Oro Awards in Inbound Sales for its service to Orange 1414 and the Help Desk award for its service to HP Instant Ink at the 18th Expo Customer Relationship, a key event for companies operating in outsourcing services industry in Spain.

The Inbound Sales Award was received by the Sitel Group and Orange teams, while the Help Desk Award was presented to Javier Pacho, Contact Centre Operation Manager HP, along with José Luis Yuste, Operations Director in Sitel Group and Sergio Pinto, Operation Manager Sitel. Esmeralda Mingo, Managing Director of Sitel Group in Spain, says: “These awards are the recognition of our commitment with our clients and the effort and motivation of our associates”.

CRC Gold Awards are organised by the Spanish Association of Experts in Customer Relationship (AEERC), in collaboration with IZO and IFAES. This award recognises the excellence of companies through a comprehensive audit in which quality metrics are evaluated, as well as the strategy and vision of each company, people management and management of each operation and the technology are implemented.

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Sitel Group Portugal Presented with Award by APCC for IT and Consumer Electronics Campaigns

Sitel Group Portugal was presented the Silver and Bronze Awards for their LG and GoPro campaigns in the category of IT and Electronics given by the APCC (Portuguese Contact Centre Association) Best Contact Centre Awards 2017.

These awards demonstrate the importance these brands attribute to their customer support services by investing in the implementation of a multilingual contact centre in Portugal and by properly preparing and sensitising them to deal with the needs and specifics of each consumer. APCC BEST AWARDS aim to distinguish organisations that stand out for the implementation and adoption of best practices in the contact centre industry in Portugal, whether at the strategic, operational, technological and human capital levels, and contribute to the recognition and appreciation of this industry.

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PMAP People Manager of the Year 

The People Management Association of the Philippines (PMAP) awarded Haidee Enriquez, VP Operations, Sitel Group Philippines, the People Manager of the Year award for 2017.

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Customer Care Palmes 2017 Award

The French Customer Relations Association (AFRC) presented The Social Client with the Customer Care Palmes 2017 award. At their industry event of the year, the jury singled out Orange Business Services and The Social Client for their ‘bar à tutos’ initiative, a self-care and sharing community that has reinvented B2B technical support.

AFRC (or Association Française de la Relation Client) is a professional association that has been a key stakeholder in French Customer Relations Association since it was founded in 1998. It spearheads a community of companies who are trying to effect a transformation in business through a better customer experience and employee buy-in. It provides a think tank and a forum for its 3,500 members and 250 businesses across 22 sectors.

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What If Artificial Intelligence Could Make Us More Human? Receives Digital Essay of 2017 Award at Hub Awards

What If Artificial Intelligence Could Make Us More Human? by Arnaud de Lacoste, Chief Marketing & Innovations Officer, Sitel, was given the Digital Essay of 2017 award at the annual Hub Awards’ ceremony. The Hub Awards, put on by France’s Hub Institute, are made up of six categories: Tech, Inno & Data, Marketing & Customer Experience, Culture and Organisations, Performance Measurement, the G9+ Institute Prize for Most Innovative Startups & Scale-ups and Digital Publication of the Year.

Competing in the last category, designed to recognise the most inspirational and pedagogical works released this year, Le Seigneur des Robots received the highest award.

The book is a result of two years of research, exploratory trips and encounters by Arnaud de Lacoste. In his analysis, he looks past buzzwords and doomsday apprehensions fuelled by our media and soberly unlocks the positive potential of AI.

2016 Awards
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Sitel Group CRC Gold presented to Orange for its Customer loyalty and retention service

Esmeralda Mingo, Sitel’s managing director for Spain, received the award in a ceremony in October 2016 at the Presidential Balcony of the Santiago Bernabeu Stadium, Madrid, within the framework of the 17th Expo Customer Relationship, a key event for companies in outsourcing services industry. “The CRC Gold Award is recognition for our long partnership with Orange. The Customer loyalty and retention service is an added value programme for the company’s customers showing that customers are at the core of all decisions,” said Esmeralda Mingo.

CRC Gold Awards are organised by the Spanish Association of Experts in Customer Relationship (AEERC), in collaboration with IZO and IFAES. This award recognises the excellence of companies through a comprehensive audit in which quality metrics are evaluated and the strategy and vision of each company, people management and management of each operation and the technology are implemented.

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Sitel Group Positioned as a Leader in Gartner Magic Quadrant for Customer Management Contact Centre BPO for Sixth Consecutive Time

Sitel Group is positioned in the ‘Leaders’ quadrant of independent analyst firm Gartner Inc.’s recent report, 2016 Magic Quadrant for Customer Management (CM) Contact Centre BPO1. This is the sixth consecutive report in which Sitel Group has been named a Leader.

According to Gartner, “Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact centre BPO services, a superior market share and solid references for CM contact centre BPO services worldwide, including a cross section of vertical industries. Leaders also have superior investments in innovative CM contact centre BPO service offerings, business/pricing models and service delivery models. They have a superior understanding of client needs and of current market conditions, and they are actively building competencies to sustain their leadership position in the CM contact centre BPO market across multiple regions. The CM contact centre BPO service providers in this Leaders quadrant generally also have strong global and regional service delivery operations and deep technology to leverage, and they deliver above-average customer experience.”

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2016 IAOP Global Outsourcing 100 Award

Sitel Group was ranked one of the world’s best outsourcing service providers for the 11th consecutive year in the Leaders category, as determined by the International Association of Outsourcing Professionals® (IAOP®), the global, standard-setting organisation and advocate for the outsourcing profession.

The 2016 Global Outsourcing 100 recognises the world’s best outsourcing service providers and advisors. Judging was based on a set of measurable standards as well as an evaluation by a panel of industry-recognised outsourcing leaders. There were two new categories added in 2016 as well as several revisions made to the categories judged in 2015. Companies were judged on six critical characteristics: size and growth, awards and certifications, programmes for innovation, overall revenue as a leader and number of countries being served worldwide. The list includes the biggest and best companies from around the world that provide the full spectrum of outsourcing services.

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Sitel’s Regional Finance and Business Intelligence Director wins CFO of the Year

Lilia Hitz-Tcholakova, Sitel’s Finance & Business Intelligence director for Germany & Eastern Europe, Named Forbes and Ernst & Young 2016 CFO of the Year in the Category ‘Planning and Budgeting’.

The CFO of the Year award is a prestigious recognition for finance and business leaders of companies, operating in Bulgaria and the Balkan peninsula. Honours are distributed across five different categories by a board consisted of influential financial executives, prominent members of the academia and government policymakers. Nominees are evaluated on the grounds of achievements in financial performance, strategic direction, ethical standards held, innovations introduced across the company, as well as personal integrity, values and key team initiatives success.

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Sitel Group Presented with Frost and Sullivan Award

Sitel Group was recently presented with Frost and Sullivan’s Award for Customer Value Leadership in the North American Customer Care Outsourcing Industry.

Frost & Sullivan has a global team of analysts and consultants continuously researching a wide range of markets across multiple sectors and geographies. As part of this ongoing research, they identify companies that consistently deepen customer relationships by offering superior products and services that deliver a clear, demonstrable ROI. This research involves extensive primary and secondary research across the entire value chain of major service providers and specific omnichannel offerings.

Achieving leadership in customer value is never an easy task, but it is one made even more difficult due to today’s competitive intensity, customer volatility and economic uncertainty – not to mention the difficulty of innovating in an environment of escalating challenges to intellectual property. Within this context, our receiving this award signifies an even greater accomplishment.

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Sitel Group Named a Top 50 Teleservices Agency

Sitel was named to the CUSTOMER 31st Annual Top 50 Contact Centre Outsourcing Ranking by TMC, a global, integrated media company.

The Top 50 Contact Centre Outsourcing Ranking recognises the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during a one-year timeframe.

“Based on their total billable minutes, the editors of CUSTOMER have ranked Sitel Group as a Top 50 outsourced contact centre agency,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity contact centre services.”

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Acticall Receives Prominent International Pioneer Award

In France, the service industry is the first employer with a large number of companies with three components in common: entrepreneurial DNA, a driven energy and job creation. In the French media sector, BFM Business Radio and TV (BFMTV) holds a predominant position (the equivalent of Bloomberg in the US) with a broad and premium audience. For the first time this media player has just created a new award dedicated to the service industry and has honoured five companies. Among the prize winners: McDonald’s, Sodexo, AccorHotels and the Acticall Group.

The title of the award is ‘Prix du Pionnier International’ (International Pioneer Award). Groupe Acticall was distinguished for its tremendous international expansion.

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