Exploring Breakthrough Opportunities to Reimagine your CX by Leveraging Analytics and Consulting Services
EXP+™ Explore uncovers insights from across your data sources to drive enterprise-wide decision making, discover business efficiencies and create stronger customer relationships.
Every business has valuable data running through their contact center, but few businesses have the resources to analyse that data to create actionable insights. On average, brands that record their contacts only analyse 1% of all interactions, meaning they never see the bigger picture. EXP+ Explore leverages cutting-edge technologies to extract value from your data, instilling rigor in your decision making to realise business benefits.
Through customer experience (CX) consulting services, we identify the technology choices and organisational support required for you to accelerate your CX and drive improvements in Total Cost of Ownership (TCO). The platform’s speech analytics reveal customer intents hidden in unstructured data and Voice of the Customer (VOC) survey data mining identifies opportunities for reducing customer effort. With EXP+ Explore, unlock your contact data to deliver insights to accelerate your brand.
Discover the possibilities with EXP+ Explore
and reduce customer churn, improve sales conversion and drive customer satisfaction.
faster reduction in customer effort
with Sitel Voice of the Customer (VOC) Analytics
revenue increase per call
with Sitel Interaction Analytics
customer retention increase
with Sitel Customer Retention Analytics