With our commitment to improving the associate experience, EXP+™ Empower leverages award-winning learning and development solutions from Sitel Group® to unlock the power of your people, your greatest asset, to deliver superior CX.

Empowering People to Deliver Superior CX Through Award-Winning Onboarding, Training and Coaching Solutions

With our commitment to improving the associate experience, EXP+™ Empower leverages award-winning learning and development solutions from Sitel Group® to unlock the power of your people, your greatest asset, to deliver superior customer experience (CX). It is a robust approach to onboarding, coaching and training.

Efficient and effective agent learning, training and performance are the foundations of customer engagement and brand loyalty. Our programmes enable rapid onboarding, equipping agents with the information needed to make contact resolution more efficient, driving customer satisfaction and making them essential for any successful CX programme.

Built upon our proprietary technologies and learning approach, EXP+ Empower equips agents with the right knowledge and skills to exceed customer expectations the first time, every time.

From online recruitment and learning analysis, to face-to-face training, immersive virtual reality (VR) experiences and training bots, by leveraging traditional and non-traditional tools, EXP+ Empower creates the best solutions to deliver the skills you need to achieve your brand goals.

Measurable Results

Boost agent capabilities with EXP+ Empower
and reduce training time, lower attrition and drive productivity.

95%

of clients implement recommendations
made with Sitel Learning Needs Analysis

30%

faster speed to proficiency
with Sitel eLearning

95%

training team satisfaction rate
with Sitel Train-the-Trainer

Recognised for Our Expertise

2019 Stevie Winner – Gold
Customer Service Training Practice of the Year

2019 Brandon Hall – Gold
Best Mobile Learning Solution

2019 Asia-Pacific Stevie Awards – Silver
Best Mobile Learning Solution of the Year

2019 Stevie Winer – Bronze
Customer Service Training Team of the Year

2019 Training Industry
Top 20 Watch List

2019 Stevie Winner – Gold
Customer Service Training Practice of the Year

EXP+ Empower Products