Meet Sitel Group at CallMiner London Listen 2020
On 25th and 26th February Sitel Group will be attending a free event at 8 Fenchurch Place, London dedicated to understanding interaction analytics.
Organised by the company’s UK arm and featuring presentations from its founder and from its head of Artificial Intelligence (AI), CallMiner London Listen 2020 is an ideal opportunity for any business leader serious about improving their brand’s customer experience, to gain the first-hand knowledge needed to leverage speech analytics.
There will be workshops where attendees can get hands on with the CallMiner platform and crucially, keynotes and sessions from businesses that are already using speech analytics and who are there to share their lessons learned and discuss the impact on their organisation.
There is massive excitement around speech and text analytics, and rightly so. As well as enabling real-time agent coaching and optimum contact centre performance, the ability to process and analyse every contact your customers have with your brand, whether through voice, live chat or messaging can give you an unprecedented insight into customer sentiment and behaviour.
With that level of understanding a company can constantly refine its products and services, remove friction from the path to purchase and can build out self-service channels that actually work and boost customer experience.
And this is why as part of our ongoing partnership with CallMiner, Sitel Group will be attending this year’s event as a Gold Level sponsor. Our participation as a featured exhibitor will give attendees the opportunity to learn more about how we are already leveraging this technology in our contact centres to enhance our clients’ customer experience and how our understanding and capabilities across the end-to-end customer experience can be of benefit to their organization.
CallMiner London Listen 2020 will be at 8 8 Fenchurch Place, London EC3M 4PB on 25th and 26th February. Entrance is free but places are limited. To learn more about the event and register to attend, click here.