Tuesday, September 26, 2017
Change CX: Evolving Customer Care from Contact to Conversation
As the customer experience [CX] landscape evolves with ever-increasing customer expectations for personalization across channels, combined with advances in technology and automation, being at the forefront of this change is key to business success.
Sitel Group and Facebook will host a networking event at Facebook’s London HQ on September 26 to discuss ways to maximize the value of every customer contact. With insights from CX experts from Sitel Group and Facebook, external perspectives from Everest Group and CX stories from global brands including American Express and AXA, this event is an exciting opportunity to network and share experience with business leaders across the customer-care industry.