CX Learning

Unlock the power of people – your greatest asset – by Leveraging award-wining learning and development solutions to deliver superior CX.

Empowering People to Deliver Superior CX

Representing your brand is both a great honour and a tremendous responsibility for our agents. Serving your customers requires technical mastery, industry experience, and a solid soft skill foundation to develop fruitful CX competencies.

As your customers place high value on quick resolutions, your brand also expects ultimate quality and operational proficiency.

Sitel® CX Learning Solutions are ideal for boosting and developing your teams’ skills and competencies, improving with every conversation and influencing customer satisfaction and brand loyalty.

Our programs promote rapid onboarding, speedy proficiency and expert development, including the motivation, engagement, and results of a successful CX learning solution.

Built upon our proprietary technologies and learning approach, Sitel Group® equips agents with the proper knowledge and skills to exceed customer expectations every time.

From a learning strategy to a fully immersive learning experience, whether face-to-face or fully automated, our solutions provide the skills your brand needs to deliver exceptional CX.

“Because we believe the employee performance starts with the learning experience, we continuously develop our talent through a set of innovative and customised training solutions supported by world-class technologies and inspiring content.”

Sitel CX Learning Expert

Successful Learning Transformation Is Built Upon a Sound Strategy

Ignite your organisation’s learning potential to create remarkable training experiences that will transform your CX.

Learning Needs Analysis

Optimise your learning and operational performance by determining the changes needed to improve your current training program.

Learning Ecosystem Design

Transform your organisation into a learning powerhouse with the vision, roadmap and resources to take you there.

Sitel® CX Learning Solutions
Sell Sheet

Empower your team with award-winning CX learning services, content and technologies.

Business Results With Training That Works

Whatever your training needs – custom or off-the-shelf, on-demand or fully managed – our proven enterprise-learning expertise can help you deliver tangible results and achieve your business goals.

Custom Blended & Digital Learning

Build up your team’s skill-set with customised learning paths and content engaging your learners in-person and digitally.

  • Quality Learning Experience
  • Operational Efficiency
  • Customer Satisfaction

CX Learning Catalogue

Strengthen your learning journey with a library of tried-and-true off-the-shelf CX courses to continuously develop the skills and competencies of agents and managers alike.

  • Ready to go
  • Performance Driven
  • Trusted CX expertise

Move Into a More Digitally-Enabled and Innovative Learning Experience

Discover Triboo, the Sitel® Learning Experience Platform Designed With Your Customers’ Needs in Mind

Equip your employees with a unique and engaging learning platform, leveraging our next-gen LXP, a complete authoring tool with robust reporting and analytics.

  • Personalisation
  • Content creation and curation
  • Data insights and reporting

Find a New Efficient Way of Train Your Chat and Messaging Agents With Sitel® Chat Simulator

Accelerate your agents’ digital proficiency with a live chat training tool and practice conversational skills over non-voice channels.

  • Easy to configure
  • Multilingual
  • Multimedia conversations

Boost Agent Capabilities With EXP+ Empower and Reduce Training Time, Lower Attrition and Drive Productivity

95%

of clients implement recommendations made with Sitel® Learning Needs Analysis

+60%

improved speed to proficiency with Sitel® Blended and Digital Learning

98%

learner satisfaction with Sitel® Learning Experience Platform

Recognised for Our Expertise

2020 Stevie Winner
For Sales and Customer Service
Gold: Video Training
Gold: Best Training Team

2020 Brandon Hall
Gold: Video Training Solution
Gold: Innovative Training Solution

2021 CX Awards
Silver: Internal Client

2020 The Telly Awards
Silver: Corporate Training Direction

2020 Watch List Company
Learning Portal
LXP

Discover CX Learning from Sitel Group®

Shape a vision that will ignite the transition and optimisation your organisation needs to achieve sustainable learning success.

Develop your team’s skill-set with customised learning paths, engaging content and a library of tried-and-true off-the-shelf CX courses for digital and in-person training.

Equip your teams with our suite of CX learning technologies designed to accelerate proficiency and personalise their learning experience.