Customer Experience Training

Learning Tribes is a global learning and development organisation with the mission of empowering teams to deliver the best possible customer experience through customised and innovative learning solutions for greater engagement and development.



Learning through customer story arcs gives context to learned skills

Blended Learning

Blended Learning

Capturing the best of digital and face-to-face training

Real-World Training

Real-World Training

Discussion, interaction, practise, role play and simulation



LMS, gamification, learning bots, VI, AR, AI and more

Our DNA to delivering amazing learning experiences

Customer experience training solutions are concentrated in:

  • Training Reengineering
    We evaluate training materials and strategies to reduce costs, increase efficiency, decrease attrition and enhance customer-centricity
  • Operational Excellence
    We implement proven and customised training programmes to improve operational KPIs: quality, productivity and sales
  • Business Transformation
    We provide training regarding new processes and tools (CRM) and offer learning and support strategies for rapid organisational change
  • Training Digitalisation
    We deliver digital training solutions including mobile learning, massive open online courses (MOOC) and e-learning

How we have leveraged Learning Tribes to help shape our clients’ business

Orange is one of the largest mobile and Internet services operators in Europe and Africa

  • Learning Tribes developed the employer brand programme, hired new Web advisors and launched a new training module based on MOOC to help our client in their digital transformation process
  • The five-week public MOOC and community management created a blended and successful learning strategy: collaborative, exciting, engaging and effective

A leading global player in its three main areas of activity: passenger transport, cargo transport and aircraft maintenance

  • We’ve supported this airline in rethinking their customer journey strategy
  • Each associate who had customer contact within the airport was equipped with a tablet and a custom customer Web app to answer all the customer’s questions effectively and in real time
  • With new videos, collaborative exercises, a tailored kit for managers and other training tools, Learning Tribes created a MOOC platform which had a positive impact on our clients associates and their customers

Brands We Help


Read More Case Studies


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