We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact centre associates deliver more than 2.5 million unique customer experiences every day.
We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.
You are innovative, swift and efficient. While you’re doing what you do best, we do what we do best: building strong customer relationships to propel your business forward. From one agent to 1,000, we help you scale up as your business grows by implementing the right people and right technology from day one – with the talent, tools and technology we already have in place. Leverage our economies of scale to drastically reduce your customer experience management costs.
Small to Mid-Sized Businesses
As your business grows, you need innovative ways to connect with your customers. With similar ambitions to large enterprise players, it’s about brand consistency, staying connected to customer needs and managing costs appropriately. As your partner, we optimise your customer support strategy with the right mix of human and digital solutions to empower your customers with the ability to interact with you on their terms, driving the highest levels of satisfaction and loyalty to your organisation.
Choosing an outsourcing partner can be a challenge. You need a partner that can maximise the customer service channel, reduce costs and provide consistency with a team that is trained and empowered to ensure your customers stay positively connected to your brand. You need more than just a provider – you need a trusted partner. The Sitel Group brings integrated, end-to-end solutions to help enhance the customer experience for today’s connected customer – and we also have the global scale and innovative technology to ensure seamless support, from anywhere, in any way via any channel.
Our enterprise and Fortune 500 clients rely on us to provide positive, consistent customer experiences across every channel, in multiple languages and from multiple geographies. As an industry leader in customer experience management, we understand better than anyone how critical your customer relationships are. Our dedicated team of experts are here for you and your customers, 24/7/365.
Sitel Group Work@Home Solutions™ is a virtual, associate-based model that puts the right people in the right roles, thereby improving associate satisfaction and retention and driving superior results for our clients’ business. With nearly 3,500 associates in the US, Canada and Germany, our Work@Home Solutions can be offered independently or complement physical contact centre solutions with: