Customer Experience Consulting

Your Consultant, Your Partner

As your partner, Sitel Group supports your brand by adding value with our global offerings and enriching and improving your brand’s CX. While we know each and every client aims to reduce costs and improve CX, each problem is unique to each client. Our team of experts can help evaluate your business and recommend the right initiatives at the right time that can help.

No matter what problem you’re trying to solve, our consulting capabilities are available across our end-to-end offerings to build tailored solutions to meet your needs.

Customer experience consulting helps you focus on:

Customer Service

Take advantage of performance intelligence to assess your current customer service processes and guide optimization of operations

Customer Voice

Listen to the customer, monitor complaints, evaluate satisfaction surveys and drive continuous improvement and innovation

Customer Journey

Understand the customer journey, measure experience KPIs and use findings to implement ease and enhance engagement

Customer Life

Focus on long-term customer loyalty by ensuring consistency in service and by continuously testing, learning and deploying new experiences